Transparent remote service
Each step of our fault processing gets documented and is therefore comprehensible. Our clients have access to this documentation via our toll Service Log2Event. Thus, the information can be used for further analysis.
Such analyses serve the control of our service technicians and make sure that the quality of our service calls stays high. At the same time the analysis of our fault processing can help to uncover maloperation of your personnel or it can track down replacement worthy units. To keep our clients informed at all times, you will always get a detailed notification for measures taken via dial-up and information concerning repair tasks via telefax or e-mail.